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Mobile Technology from the Branch Perspective

Despite concerns about security, a 2014 Federal Reserve report found that in 2013, 33% of all mobile phone users and 51% of all smartphone users took advantage of mobile banking – up from 21% and 42%, respectively, in December 2011. This is good news for more>


Nine Tips for Starting a Mentoring Program

“Most mentoring programs fail or produce average [at best] results, because the company doesn’t know what they want to get out of the program,” emphasizes Rebecca Doepke, president of Keeping It Awesome in Milwaukee, Wisconsin. more>


Wearables in Banking: Google Glass

Not too long ago I was at a client event and had the pleasure of trying on Google Glass for the first time. The presentation used a simulation of how it might work to make a payment using the voice commands of the device. I found the experience to be much more>


Staff Functionality Dictates Modern Branch Design

Branch design has evolved considerably in the past decade as credit unions adapt to consumer behavior in an increasingly digital financial world. To learn more about modern design philosophy and strategies, Credit Union Magazine talked with Mark Maness, more>


Know Your True Member Cycles for Cash

A key component of providing excellent customer service is a credit union’s ability to always meet its members’ cash needs. Most credit union executives acknowledge that there are recurring patterns throughout the year related to consumers’ withdrawal and more>


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In the Spotlight
: Jim Johnson

Periodically the CUNA OpSS Council will be highlighting one of its members. They will be sharing with us their best practices, biggest challenges, and some tidbits about themselves. (view the archive)

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