Conference Evaluations (2000)

"Navigating the Next Generation"

Third Annual CUNA OpSS Council Conference
September 27-30, 2000 * Portland, Oregon

High-level sessions and top-notch speakers brought many credit union operations professionals to Portland, Oregon this past September for the third annual CUNA OpSS Council Conference. Participants gathered to learn all the latest on sales and customer service and also to have some good old-fashioned fun. As you can see from the evaluation scores and comments, speakers hit the mark and attendees learned to "navigate the next generation", both from the experts and each other.

Here are the overall conference evaluation scores and comments from some of the sessions that occurred.

1. How would you rate the overall effectiveness of the program? [4.03]
2. How would you rate the conference agenda? [4.14]
3. What influenced your choice to attend the conference?
   • Program content [70%]
   • Program location [33%]
   • Program cost [7%]
   • Program length [13%]
   • Attended last year and liked it [30%]
4. I would recommend this program to others.
   • Yes [100%]
   • No [0%]

The entire Executive Committee would like to extend our sincere thanks to all of the vendor sponsors who participated at the 2000 Conference. Your involvement made many of the events and speakers possible.

• Clarke American for their sponsorship of the membership lunch.
• Liberty for their sponsorship of the networking lunch.
• John H. Harland Company for their sponsorship of the continental breakfast.
• Oregon Credit Union League for their co-sponsorship of the welcome reception.
• Trans Union for their sponsorship of the E-Branching: How to Build It breakout session.
• CO-OP Network for their sponsorship of a breakout session.
• Allied Security, Spokane, WA
• CUNA Mutual Group, Madison, WI
• Washington Credit Union League, Federal Way, WA

Overall Conference Comments

• I enjoyed the content and found it much more useful this year. I think this council is on the right track.
• A well prepared program addressing timely, relevant issues. Networking is the best with roundtable and panel discussions providing helpful ideas and information - the sharing of operational issues, problems and solutions.
• Very good conference. Informative and enjoyable.
• I'll recommend the council involvement at all levels to my CEO.
• Great conference - I liked the majority of the presenters - good focus!
• Thought we started too early but conference overall was excellent. Good speakers.
• Excellent.
• Fantastic. Money well spent.
• Last session (scorecards) was the best for usability of any size CU.
• This was my first exposure to this Council (my boss passed his membership to me), and I was very impressed.
• Excellent. I will look forward to the next one.
• Great!
• Enjoyed the interaction with other CU participants, as I am fairly new to CU. I was very impressed with how similar the CUs work together and how progressive.
• I liked the round tables where we shared info. and asked each other questions. It would be nice to have a bio on each credit union with where we are on types of products/services technology so we could find each other at breaks and lunches to ask each other specific questions.
• Great organizational job of putting everything together and very well done. A few suggestions: - I would have liked info on credit unions participating, maybe include e-mail addresses.
• This was my first year attending. It was excellent. I'm on info overload but loving it. Will be studying info on Monday.
• Very well organized. Daily outline and material in our central binder.
• I liked the agenda. The conference was well organized and enjoyable. The greatest value was from networking. Good job. My only other comment would be that some discussions seemed to be weighted toward branch operations versus longer issues faced in the industry.