Conference Presentations "Get a clear perspective"
Ninth Annual CUNA
Operations, Sales & Service Council Conference
September 24 – 27, 2006
Hyatt at Fisherman’s Wharf
San Francisco, CA
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MONDAY, SEPTEMBER 25
The Science in the Art of Service
Randy Harrington, CEO, Extreme Arts & Sciences, Eugene, OR Download Presentation
BREAKOUT SESSIONS
Cut Your Teller Turnover in Half
Mark Twisdale, SVP Human Resources, State ECU, Raleigh, NC Download Presentation
Welcome Home – Orchestrating the Member Experience from the Moment They Arrive
Dan Catamusto, Regional VP, Franklin Mint FCU, Broomall, PA Download Presentation
Economic Outlook and Credit Unions Bill Hampel, SVP, CUNA Washington Download Presentation
BREAKOUT SESSIONS
Cultivate a Dynamic Call Center by Growing Profits and Building Relationships through Outboard Calls
Mike Silvers, SVP Sales & Service, Patriot FCU, Chambersburg PA Download Presentation
Strategies for Recapturing Share Growth Momentum
Jay Johnson, EVP, Callahan & Associates, Washington, D.C. Download Presentation
Protecting Your Credit Union from Identity Thieves
Jim Stickley, CTO/VP Engineering & Co-Founder, TraceSecurity,Inc., Baton Rouge, LA Download Presentation
Topic 1: Non-interest Income
Facilitator: Jay Johnson, EVP, Callahan & Associates, Washington, D.C. Download Presentation
BREAKOUT SESSIONS
Transformation Innovation Within Credit Unions
Jim Morrell, VP Support Services/CIO, iQ Credit Union, Vancouver, WA Download Presentation
GENERAL SESSION
Emerging Technologies for 2006 – An Update for Non-Technical Executives
Tom Kroen, Senior Product Manager, Summit Information Systems, Corvalli, OR Download Presentation
People Before Profit…Even in the Dictionary
Patrick Adams, EVP, St. Louis Community Credit Union, St. Louis, MO Download Presentation
