13th Annual
CUNA OpSS Council Conference
Las Vegas, NV | September 29 - October 2, 2010
OpSS Council Conference Attendees can also download presentations from the Technology Council Conference.
NOTE:
If you are registered for the OpSS Council Conference, use the "OPSS" download link.
If you are registered for the Technology Council Conference, use the "Tech" download link.
The presentations are the same.
To download files:
- Click on any presentation link. You must be registered for the conference to download presentations.
- Login with your CUNA web username and password. (If you don't have one or need a reminder, click here.)
- Some documents come in both PDF and PowerPoint. The documents are the same. Download your personal preference.
- If you have difficulties, contact Councils Web Manager Christopher Morris
Note: If you are having trouble downloading a file, try right clicking and selecting "Save As". |
| THURSDAY, SEPTEMBER 30 |
| 10:00-11:15 a.m. |
BREAKOUT SESSIONS (all sessions repeat)
Moving from Transactions to Interactions - - Developing a Successful MRM Initiative
Chris Braccia, Director Product Management, Financial Intelligence, Harland Financial Solutions, Lake Mary, FL
- Download Presentation (Coming soon...)
Powerful Leadership in Tough Economic Times
Steve Langley, VP Sales, Service and Training, Travis CU, Vacaville, CA
Best Practices in Member Retention
Kevin Roland, Manager, Sales and Service, FedChoice FCU, Lanham, MD, Tina McMinn, VP Operations, Stanford FCU, Palo Alto, CA, and
Lori Snyder, VP Member Relations,
Mission FCU, San Diego, CA
|
| 2:30– 3:30 p.m. |
CASE STUDIES Enhancing Your Bottom Line
Jason Scott, Sr. VP Strategic Initiatives, TruWest CU, Phoenix, AZ
Plastic Card Fraud: Skimming and Compromising
Leanne Phelps, SVP, Card and Record Services, State Employees CU, Raleigh, NC
Effective Strategies for Building SEG Development
Ryan Zilker, COO, American First CU, La Habra, CA
|
| 3:45 - 4:45 p.m. |
GENERAL SESSION
Radar On, Antenna Up
Brian Grubb, Corporate Director, Ritz Carlton Leadership Center, Chevy Chase, MD
- Download Presentation (Coming soon...)
|
[^ back to top]
| FRIDAY, OCTOBER 1
|
| 8:30 - 9:30 a.m. |
GENERAL SESSION
Economic Update
Steve Rick, Sr. Economist, Credit Union National Association, Madison, WI
|
| 10:00 – 11:15 a.m. |
BREAKOUT SESSIONS (all sessions repeat)
Loyalty Matters: 17 Fresh Ideas to Amplify Member Relationships
Kelley Parks, Creative Catalyst, gira{ph}, Henrico, VA
The Emerging Role of the Sales Manager
Jayne Hitman, Creating Member Loyalty Sales Consultant, Credit Union National Association, Elk Grove, CA
Tailoring Your Contact Center Metrics (session does not repeat)
Darryl Flores, Workforce Manager and
Contact Center Professional Service Manager, SWBC, San Antonio, TX
|
| 1:00-2:15 p.m. |
BREAKOUT SESSIONS - Morning Sessions Repeat
Size Small, Please! (session does not repeat)
Darryl Flores, Workforce Manager and Contact Center Professional Service Manager, SWBC, San Antonio, TX
|
| 2:45 – 4:45 p.m. |
MINI WORKSHOPS
Creative Strategies for Challenging Times
Julie Ferguson, Owner, JRF Consulting Services, LLC, Naples, FL
Generational Differences in the Workplace
Kent Streuling, VP Human Resources, America First CU, Ogden, UT
|
[^ back to top]
| SATURDAY, OCTOBER 2
|
| 8:30– 10:00 a.m. |
GENERAL SESSION
The Shift Age
David Houle, Futurist Consultant and Speaker, Chicago, IL
|
[^ back to top]
|
 |
Conference Agenda
Best Practice Awards
Conf Presentations
Past Conferences
Conference Home
Sponsorship Program
Thanks '10 Sponsors
Caesars Palace
Attractions
Nightlife
| |
I've worked in Credit Unions for over 20 years and out of all the conferences I have attended I find the CUNA OpSS Council Conference to be the best conference to attend.
This is a terrific conference with top notch speakers and information. Great value for the dollar and there are very good networking opportunities. I came back with a wealth of information and ideas.
Read More... |
|
