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Testing Strategic Financial Goals, Analyzing CU Ratios the Topics of Two New White Papers

August 28, 2008 |

Testing strategic financial goals and analyzing credit union financial ratios are the subjects of two new white papers by the CUNA Chief Financial Officers (CFO) Counc more>

The Toolbox Award

August 26, 2008 |

Incentive pay alone isn't enough to motivate stellar sales performance. A case in point is Commercial Bank & Trust (CB&T) of LaGrange, Georgia. A creative and fun idea with a “toolbox” has motivated an amazing turnaround in tellers' sales effor more>

Living the Service Pyramid

August 25, 2008 |

Service excellence is stated as the primary strategic advantage of most credit unions, but when was the last time you assessed your service delivery? Now is the time to evaluate, recommit to that ideal, and take action. more>

Comment Call - Prompt Corrective Action: Amended Definition of Post-Merger Net Worth

August 15, 2008 |

NCUA has issued a proposed rule that would amend the definition of post-merger net worth. In regard to an acquiring credit union's net worth, NCUA's proposed rule more>

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2008 CUNA OpSS Council Conference - Click Here for More Information & Registation

Upcoming Events

9/8 - 9/10/08

CUNA Payment Systems Conference - Baltimore, MD (more)

9/17 - 9/20/08

CUNA OpSS Council Conference - Colonial Williamsburg, VA (more)

9/21 - 9/26/08

CUNA Security Certification Institute: Facilities & Fraud - Seattle, WA (more)

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In the Spotlight

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In the Spotlight: Debbie Baumann
Periodically the CUNA OpSS Council will be highlighting one of its members. They will be sharing with us their best practices, biggest challenges, and some tidbits about themselves. (view the archive)