Member Spotlight: Kim Luton

CUNA Councils
January 26, 2010 | COMMENTS

Kim Luton is vice president of lending and member recovery for Del-One Credit Union in Dover, Delaware. Born in Kankakee Illinois, Kim spent 20 years in the Air Force as a paralegal and senior legal superintendant. She came to the credit union industry by working with the CEO as an executive assistant and then moving into lending in 2001.

Biggest challenge

Due to the economy, reducing delinquency with limited staff resources.

Best advice

Remember that the economy will rebound, but it will take time.

Greatest benefit of Council membership

The networking opportunities.

Best part of my job

Helping members in need.

Hardest part of my job

Turning down members in need.

Success story

Brought outsourced auto dialer software in-house. The technology will streamline our member recovery section and help it be more productive.

Biggest misconception about credit unions

That we can't bring a benefit to consumer's finances, or that we are just like banks.

Hobbies and interests

Antiquing, running my Christmas shop, helping my husband in his wood shop, spending time with our pets.

Recent book

Common Sense by Glenn Beck.

Favorite music

Yanni, Moody Blues, Kansas, Third Day.

Life goal not yet accomplished

Retiring and moving to Tennessee to live in the mountains.

If I had an extra hour in the day . . .

I would get a massage.

Favorite quote

“Smile, it makes people think you are up to something.”

If I could spend a day with anyone it would be . . .

Moses—I'd love to know what he was thinking when the Israelites were wandering around in the wilderness for 40 years.

How I would explain the credit union difference to a potential new member

We are family. Family is with you through thick and thin. But, when you are family, you respect each other and support each other. You don't want to get kicked out of the family. So, you stay in touch and develop relationships with the family. It's the same in a credit union. We'll be there for all your life events, but when times get tough, we want you to stay in touch and do what you can. We'll work with you and help you get to better times.

> Connect with Kim on CUNA Councils Connect