News Archive
2013
Beware of Three Emerging BSA Risks (May 13, 2013)
Develop a PFI Strategy (May 8, 2013)
The Danger of “Stop Payments” on Cashier’s Checks (May 6, 2013)
Mastering the Three Moments of Truth (April 29, 2013)
NCUA Board Meeting Summary (April 18, 2013)
Credit Unions Uniting for Good (April 15, 2013)
Teamwork Wins and Retains Small Business Clients (April 13, 2013)
Humanizing Service in the Age of Technology (April 10, 2013)
Credit Unions Protect, Engage Members on Community “Shred Days” (April 8, 2013)
New CUNA Councils White Paper Discusses How Technology, Economics & Consumer Behavior Affect Branch Development (April 4, 2013)
Using Microbranches to Reach the Unbanked and Underbanked (April 3, 2013)
The Relentless Drive of Payments Innovation (April 1, 2013)
Social Media Takes Root With CUs (March 27, 2013)
CO-OP Using Shared Branch Model to Drive New Digital Innovations (March 25, 2013)
Incubating Tomorrow’s Qualified Member (March 18, 2013)
NCUA Board Meeting Summary (March 15, 2013)
NCUA Board Meeting Summary (March 14, 2013)
Five Things to Consider before Your Credit Union Installs an Interactive Kiosk (March 11, 2013)
Assumptions that Are Traps for Managers (March 4, 2013)
Improve the Branch Experience with Digital Signs (February 28, 2013)
Seven Common (But Frequently Overlooked) Obstacles to Credit Union Selling (February 25, 2013)
Three Ways to Enhance Your Credit Union’s Credibility (February 18, 2013)
Strict Cost Controls Create High ROA (February 14, 2013)
Compliance Question of the Week (February 11, 2013)
What Makes or Breaks the Member Experience (February 6, 2013)
How to Motivate an Employee (February 4, 2013)
What’s Your Purchase Money Strategy? (January 28, 2013)
Social Media: CUs Vie With Banks (January 23, 2013)
Payments: Getting in Touch with Consumer Expectations (January 22, 2013)
ATM: Americans with Disabilities Act Requirements (January 14, 2013)
The Most Effective Motivation Tool (January 2, 2013)
2012
A Future for In-Branch Self-Service? (December 24, 2012)
Check Fraud Remains Top Threat (December 19, 2012)
Are Alternative Financial Services Becoming Mainstream? (December 17, 2012)
Fraud Liability Adds Urgency to Card Technology Changes (December 12, 2012)
Workspaces Made More Efficient with Online Spreadsheets (December 11, 2012)
CUNA OpSS Council White Paper Discusses Mergers from an Operations Perspective (December 10, 2012)
NCUA Board Meeting Summary (December 7, 2012)
Grow Financial Federal Credit Union’s Interactive Wall Lures Passers-By (December 3, 2012)
CUNA OpSS Council White Paper Discusses Credit/Debit Chip Technology (November 30, 2012)
The ‘Hidden’ Costs of Embezzlement (November 28, 2012)
They Came for the Rates—Will They Stay for Your Service? (November 26, 2012)
Is Your Branch Network Ready for the Next Growth Opportunity? (November 19, 2012)
Focus on Member Checking (November 14, 2012)
Why Every Customer Service Moment Matters (November 12, 2012)
Comment Call: SBA Proposed Small Business Size Standard for Credit Unions (November 7, 2012)
Comment Call: NCUA Proposal to Amend Definition of a "Rural District" (November 7, 2012)
Comment Call: Treasury Inflation Protected Securities (TIPS) (November 7, 2012)
Inspect, Intervene, and Influence Sales Activities/Behaviors (November 7, 2012)
The Q&A Is not what Matters (October 29, 2012)
Three Waves to Mobile Banking Evolution (October 24, 2012)
Entering the World of Social Media (October 24, 2012)
Achieve Straight-Through Processing to Increase Customer and Member Satisfaction with Electronic Signatures (October 23, 2012)
TWO CUs HONORED AS OPSS COUNCIL EXCELLENCE AWARD WINNERS (October 23, 2012)
NCUA Board Summary (October 19, 2012)
Bank Transfer Day: One Year Later (October 19, 2012)
Sometimes Smaller Is Better (October 17, 2012)
When Client Meetings Turn Negative (October 15, 2012)
Set the Tone With an ERM Culture (October 10, 2012)
The Debate Continues over what Will Happen to Credit Union Branches (October 8, 2012)
Five Important Guidelines for Focus Groups (October 1, 2012)
Secrets of Member Service Success (September 26, 2012)
Loaded with Uncertainty (September 24, 2012)
Summary of NCUA Board Meeting (September 21, 2012)
Debit Optimization Improves Revenue and Retains Members (September 17, 2012)
The Future of the Branch (September 12, 2012)
The Hunter’s Guide for Bagging New Deposits (September 10, 2012)
CUNA Councils Reaches 5,500 Members (September 10, 2012)
Member Spotlight: Seth Wish (September 5, 2012)
Do ATMs Fit into Your Member Service and Distribution Strategy? (August 27, 2012)
Bolster Service with Security (August 22, 2012)
Sound Business Practices for Implementing Provisions of FFIEC Internet Banking Authentication (August 20, 2012)
Comment Call: Consumer Use of Reverse Mortgages (August 15, 2012)
2012 Executive Committee Election (August 15, 2012)
I’m Just a Teller (August 13, 2012)
Technology Bringing Underserved Into the Fold (August 8, 2012)
Transforming Managers into Leaders and Mentors (August 6, 2012)
NCUA Board Meeting Summary (July 31, 2012)
Branch Transformation: The Line Extension Approach (July 30, 2012)
NCUA Board Meeting Summary (July 25, 2012)
Energize Your Team with Daily Huddles (July 23, 2012)
There’s Market Opportunity in Mobile Underserved (July 18, 2012)
Three Tips for Becoming a Paperless Credit Union (July 16, 2012)
Credit Unions Given “Gift” to Mitigate Identity Theft (July 9, 2012)
Many Checking Accounts Still Unsafe for Consumers (July 5, 2012)
Eight Rules for Compliant Policies (July 3, 2012)
CUNA Comment Call - CFPB - Senior Financial Exploitation (July 2, 2012)
CUNA Comment Call - CFPB - Prepaid Cards ANPR (July 2, 2012)
Small (12x19) Branch Offers Large Service (June 25, 2012)
Lower Overdraft Fees Could Entice New Members (June 20, 2012)
Three Keys to Effective Emergency Management and Disaster Planning (June 18, 2012)
Reaching Youth Market Demands Innovation (June 13, 2012)
Make Sure Your Branch Is Ergonomically Friendly (June 11, 2012)
Consumer Financial Protection Bureau Re-opening of Comment Period on Proposed Ability-to-Repay Mortgage Rule (June 8, 2012)
Fee Disclosure Is Key with Prepaid Cards (June 8, 2012)
The Opportunity for E-Invoicing (June 4, 2012)
Market Ripe for Person-to-Person Transactions (May 31, 2012)
Building Customer Lifetime Value (May 28, 2012)
Five Ways to Grow a Merchant Processing Program (May 21, 2012)
Motivate Your Staff to Make Their Goals (May 14, 2012)
My Phishing Story (May 8, 2012)
MAP Releases Branch Best Practices Guide for Debit Card Programs (April 30, 2012)
Internal Fraud Risks Rise (April 25, 2012)
Don’t Get Caught Being Incongruent (April 23, 2012)
Comment Call: Proposal to Amend Reg Z's Credit Card Fee Limitation (April 23, 2012)
Offer Free Checking, Then Cross-Sell (April 18, 2012)
Stopping Drama in Its Tracks (April 16, 2012)
Close the Mobile Gap (April 12, 2012)
What to Consider before Building or Redesigning a Branch Office (April 11, 2012)
Expect Fraud Against Mobile (April 9, 2012)
Overdraft Limits: No More “Set It and Forget It” (April 5, 2012)
Build a Sales Environment (April 3, 2012)
SAR Confidentiality Reminder for Internal and External Counsel of Financial Institutions (March 26, 2012)
Loan Growth: The Employee Factor (March 16, 2012)
When More Regulation Is Good (March 6, 2012)
Comment Call: Remittance Transfers (Safe Harbor; Scheduled and Preauthorized Transfers) (March 2, 2012)
Mindset Shifts That Have Helped Credit Unions Thrive (February 20, 2012)
Top Five Worst Policies/Practices in Credit Union Land (February 20, 2012)
Online Account Opening Key to Competitiveness (February 16, 2012)
A Useful Checklist When Credit Unions Are Presented with a Power of Attorney (February 13, 2012)
Identity Theft Rises, FIs Face Security Challenges (February 8, 2012)
Five Steps to Turn Members into Advocates (February 6, 2012)
One Call Boosts Onboarding Quality (February 2, 2012)
The Days of Matrix Overdraft Programs Are Over (January 31, 2012)
Is Your CU Seizing the Day? (January 25, 2012)
Role Playing Reaps Positive Results (January 23, 2012)
Predictive Modeling and Workers Comp (January 17, 2012)
Debit Rewards Programs (January 9, 2012)
Improved Branch Efficiencies Increase Relationships (January 4, 2012)
2011
Credit Unions Face another Wave of ATM Fee Lawsuits (December 30, 2011)
New Whitepaper on Building Member Lifetime Value released by CUNA OpSS Council (December 21, 2011)
Avoid These Blunders with Mature Clients (December 19, 2011)
Know Your Error Resolution Rules (December 12, 2011)
Business Case for ID Theft Recovery (December 6, 2011)
More Gen Y Use Direct Deposit via ACH for Environmental Reasons (November 30, 2011)
Mobile Delivery Serves the Underserved (November 28, 2011)
Competition Update: Community Banks Woo Small Businesses (November 22, 2011)
Seven Reasons Why Coaching Efforts Fail (November 21, 2011)
ATM Self-Service: Coming Soon to U.S.? (November 15, 2011)
Review Your ATM Network Strategy (November 14, 2011)
Small Business Loans: Stay in Touch with Your Portfolio (November 7, 2011)
Avoiding a Sales Productivity Crisis (October 31, 2011)
Time for New Goals as Margins Shrink? (October 27, 2011)
Don’t Cross-Sell: Cross-Market Instead (October 25, 2011)
Charging for Paper Statements (October 17, 2011)
Communicate and Model Your Expectations for Service Excellence (October 10, 2011)
“Best of Show” 2011 Awarded to MoneyDesktop by CUNA Technology Council (September 30, 2011)
Five Credit Unions Honored as OpSS Council Best Practices Award Winners (September 29, 2011)
New White Paper from the CUNA Operations, Sales & Service Council Explores eServices (September 27, 2011)
Announcing 5,000 Member Campaign Prize Winners (September 22, 2011)
Eight Tips for Building High Performing Teams (September 19, 2011)
Adverse Action Notices Required for More than Just Loan Denials (September 13, 2011)
Wal-Mart Leads Move to Interactive Kiosks (September 7, 2011)
Five Power Plays of an Audible-Ready Seller (August 29, 2011)
Making Time for Professional Development (August 23, 2011)
Why Salespeople Fail (August 17, 2011)
Financial Fraud Targets Business Accounts (August 12, 2011)
The Perils of Email: Navigating the Legal Risks (August 8, 2011)
Lending Up, Thanks to Better Tracking (August 4, 2011)
New White Paper from CUNA Councils Explores Creating a New Credit Union Sustainability Business Model (August 4, 2011)
Who Cares what Your Branches Look Like? You Should (August 1, 2011)
Prepaid Cards Could Boost Revenue (July 27, 2011)
Americans with Disabilities Act (ADA) Requirements for ATMs (July 25, 2011)
Check Fraud an Easy Feat (July 18, 2011)
CUNA Councils Celebrates 5,000 Members (July 15, 2011)
Community Development Revolving Loan Fund (CDRLF) (July 12, 2011)
Choosing Community Involvement Activities (July 12, 2011)
The Future of Branches: Reinvention (July 11, 2011)
Consumers Appear Ready for Mobile RDC (July 5, 2011)
Fed Debit Interchange Fee and Routing Regulations (Regulation II) (July 5, 2011)
CUNA's Initial Summary of the Fed's Interchange Rule (July 1, 2011)
NCUA Board Summary (June 30, 2011)
Personal Teller Machines: The Next Evolution of ATMs? (June 29, 2011)
Rethinking the Call Center (June 27, 2011)
Customer Onboarding to the Rescue (June 20, 2011)
NCUA 2011 Regulatory Review List (June 17, 2011)
CUNA Operations Council Releases A Brave New World of Plastic and Payments White Paper (June 16, 2011)
Position Your Checking Accounts Properly (June 13, 2011)
Crashers Continuously Look for Opportunities to Promote the Credit Union Philosophy (June 9, 2011)
Improving Member Service: Who Is Going to Respond? (June 6, 2011)
Comment Call - NCUA: Proposed Voluntary Prepayment of Corporate Assessments (June 1, 2011)
Do Standards of Performance Stifle Creativity? (May 27, 2011)
Service Boosts Satisfaction Levels (May 25, 2011)
Employee Appearance: The Branding Link (May 23, 2011)
Eight Tenets of Successful Business Development (May 19, 2011)
Financial Legislation Will Force Credit Unions to Trim Services (May 18, 2011)
Improving Your Credit Union Sales Culture (May 9, 2011)
Micro Branch, Macro Payoff (May 3, 2011)
Help Members Grab Low Mortgage Rates (April 29, 2011)
Why You Need a Credit Union Account (April 28, 2011)
Time to Reconfigure Branch Staffing? (April 25, 2011)
Language Matters (April 18, 2011)
CUNA’s 2011 America’s Credit Union Conference & Expo Offers Credit Union Leaders High-Impact Program (April 15, 2011)
To Serve the Underbanked, Emulate Retailers (April 11, 2011)
How Fast Are You? (April 4, 2011)
“Right” Is the Operative Word (March 31, 2011)
Banks Pilot Testing New Fees (March 28, 2011)
CUNA’s Community Credit Union Committee Releases Whitepaper - The Credit Union Branch Manager: A New Leader for a New Era (March 23, 2011)
New Garnishment Rules (March 21, 2011)
Accuracy of PFM Data Is a Challenge (March 16, 2011)
Responding to Negative Tweets (March 14, 2011)
Mobile and the Underbanked (March 7, 2011)
Dates for CUNA Operations,Sales & Service Council Conference have been moved to September 25-28, 2011 (March 4, 2011)
Innovative Services Pay Off (March 2, 2011)
How to Ensure Coaching Has Impact (February 28, 2011)
Keep Your Team Informed (February 22, 2011)
Debit and Prepaid Lead Noncash Payment Trends (February 21, 2011)
Survive or Thrive—You Decide (February 14, 2011)
Time to Review Your Checking Accounts (February 7, 2011)
Use Social Media for Crisis Communication (January 31, 2011)
Branch-Building Conveys Stability Focused on Growth (January 24, 2011)
Companies May Be Hard Pressed to Keep Best Workers in 2011 (January 18, 2011)
“New Normal” for Consumers Will Require Renewed Focus on the Branch Experience (January 10, 2011)
Savvy Salespeople Are Skilled at Probing (January 4, 2011)
2010
Protecting Board Members (December 28, 2010)
Consumers Want Choice of Overdraft Programs (December 20, 2010)
Increased Loyalty Leads to Higher Loan Volume (December 16, 2010)
CRM Strategies White Paper (December 16, 2010)
CU Business Services: Making it Real and Keeping it Safe (December 14, 2010)
Attract and Retain Small Business Accounts (December 6, 2010)
E-Signatures Increase Fraud Risk (December 1, 2010)
Cultural Revolution for Customer Service (November 24, 2010)
CUNA Councils Leaders Meet in DC: Election Implications and Current NCUA Activities (November 23, 2010)
Vendor Due Diligence is Focus of CFO White Paper (November 22, 2010)
Consumers Would Switch for Instant Mobile Payments (November 15, 2010)
Motivating without Money (November 9, 2010)
P2P Payments Poised for Takeoff (November 8, 2010)
Filene Report Maps Walmart’s Banking Moves (November 5, 2010)
Member Spotlight: Jim Johnson (October 26, 2010)
Leverage Your Relationships with Strategic Partners (October 18, 2010)
The Bottom Line on Boomers (October 18, 2010)
Two Credit Unions Honored As OpSS Council Best Practices Award Winners (October 14, 2010)
Recent Final Rule Analyses (October 14, 2010)
Credit Unions Must Adjust to New Consumer (October 14, 2010)
Final Rule Analysis: Corporate Credit Union Final Rule (October 12, 2010)
CUNA OpSS Council Announces New Executive Committee Members (October 11, 2010)
Member Retention Linked to Call Center Quality (October 11, 2010)
Celent Finds Many Credit Unions Give Only Lip Service to Branch Technology (October 7, 2010)
Member Spotlight: Mike Nowicky (September 27, 2010)
Unleashing Excellence: What Outstanding Leaders Do (September 21, 2010)
Do You Have Recovery Experts? (September 16, 2010)
Lending Council Releases Loan Participations White Paper (September 16, 2010)
Regulatory Final Rule Analysis & Comment Call (September 15, 2010)
Budgeting Made Simple—But Not Foolproof (September 14, 2010)
Resurgence in Wire Transfer Scams Involving HELOC Accounts (September 13, 2010)
New Marketing & BD Council White Paper on Effective Grant Writing Released (September 13, 2010)
No Hook, No Sale (September 7, 2010)
REGULATORY COMMENT CALL: Financial Education Core Competencies (September 7, 2010)
Sales Training Helps Capture Business (September 3, 2010)
Study: Financial Management Tools Drive Returns, Relationships (August 31, 2010)
Remote Deposit Capture is Focus of New Tech Council White Paper (August 24, 2010)
Ten Ways to Connect with Your Community (August 23, 2010)
Effective Strategies for Credit Card Pricing is Subject of Latest OpSS Council White Paper (August 19, 2010)
Regulatory Comment Call: Interim Final Rule - Low-Income Definition (August 19, 2010)
Small Space, Big Business: Will a Micro-Branch Work for You? (August 17, 2010)
Mutilated Currency (August 16, 2010)
Scam Prevention & Detection is Focus of New OpSS Council White Paper (August 12, 2010)
An Increasing Number of Consumers Use Internet-Capable Mobile Phones for Mobile Banking (August 11, 2010)
New CUNA Tech Council White Paper on Effective Data Backup Released (August 5, 2010)
Engage Members at the Branch (August 5, 2010)
The Case for Outsourcing ATMs (August 4, 2010)
2010 Executive Committee Election - Cast Your Vote! (August 2, 2010)
Thinking Ahead Saves Back-Office Hours—And Operating Dollars (August 2, 2010)
OpSS Council White Paper Released on Implementing Business Services (July 23, 2010)
Loan Modification is Focus of New Lending Council White Paper (July 21, 2010)
Member Service Boosts Market Performance (July 20, 2010)
OpSS Council & Technology Council to Hold Conferences at Same Time (July 19, 2010)
Lessons from BP on What Not to Do (July 19, 2010)
Never Take Employee Engagement for Granted (July 15, 2010)
Cause Marketing is Focus of New Marketing & BD Council White Paper (July 8, 2010)
Plan Ahead for Branch Makeovers (July 7, 2010)
Summer Slowdown? Multiple Referral Programs May Be the Answer (July 6, 2010)
Member Spotlight: Curtis Gardner (June 29, 2010)
Three Recent Final Rule Analyses from CUNA (June 22, 2010)
Who's in Charge During a Major Cyber Attack? (June 21, 2010)
CUNA OpSS Council - Call for 2010 Executive Committee Nominations (June 21, 2010)
Final Rule Analysis: Final SAFE Act Rules for Registration of Mortgage Lenders (June 17, 2010)
Accounts for Minors: Know the Rules (June 16, 2010)
New Overdraft Regulations: Challenge or Opportunity (June 14, 2010)
Fed Releases Regulation DD, E Clarifications (June 10, 2010)
Envelope-Free ATMs Boost Deposits (June 4, 2010)
Never Make Another Cold Call (June 1, 2010)
New Lending Council White Paper Looks at Ways for Lending Departments to Forge Successful CUSO Relationships (June 1, 2010)
Keep Online Services Current (May 27, 2010)
Invisibility (May 26, 2010)
CUNA Tech Council White Paper Focuses on Social Media From Technology Point of View (May 25, 2010)
Recruiting and Remunerating Spanish Speakers (May 21, 2010)
Employee Relations During Economic Downturn Focus of New HR/TD Council White Paper (May 12, 2010)
Product Knowledge Is Your Credibility (May 10, 2010)
Review New CIP Address Requirements (May 7, 2010)
New Marketing & BD Council White Paper Released on Making Most of MCIF Systems (May 4, 2010)
Know Your Consumer Segments (May 3, 2010)
Death Zone and Member Service (April 28, 2010)
HR/TD Council Releases White Papers on Effective Credit Union Leadership Training Programs & LEAN (April 23, 2010)
Banking Industry Turns to Product Innovation (April 22, 2010)
Branches: Knowing When to Hold ’Em, When to Fold ’Em (April 19, 2010)
Mergers are Focus of New White Paper from CUNA Councils (April 19, 2010)
The Top-Five Customer-Service Mistakes Companies Make (and How to Avoid Them) (April 15, 2010)
Prepare Before Disaster Strikes (April 9, 2010)
Tools & Tips For One-Person Finance Departments Focus of New CFO Council White Paper (April 9, 2010)
Register for NCUA / CUNA Tech Council Webinar to Help CUs Improve Online Services (April 9, 2010)
Customer versus Bank: Who Is Liable for Fraud Losses? (April 5, 2010)
Bunker Mentality or Time to Flourish? (April 1, 2010)
Increasing Sales Performance (March 31, 2010)
Communication Tips from the Titanic (March 25, 2010)
Using Organizations to Build Your Network Quickly (March 17, 2010)
Good Cross-Sells for a Slow Economy (March 10, 2010)
Going ‘Lean’ Can Boost Efficiency (March 5, 2010)
Customer Service Tip: Diffuse First, Educate Second (March 3, 2010)
An Easy Way to Keep Clients? Use Surveys (February 25, 2010)
Say ‘Goodbye’ to Nonlocal Checks (February 19, 2010)
Collections: Remember the Basics (February 17, 2010)
Foundation Opens Search for Executive Director (February 10, 2010)
Seven Tips for Creating Strategic Digital Signage Content (February 8, 2010)
Is Your Team Suffering from ATDDD? (February 3, 2010)
Younger Consumers Driving Up Savings Rate (February 3, 2010)
Member Spotlight: Kim Luton (January 26, 2010)
Do You Have a Fraud-Response Plan? (January 22, 2010)
Four Strategies for Dealing with Employee Burnout (January 19, 2010)
Convicted Bank Robber Shares Branch Security Insights (January 13, 2010)
“Social Media Guidelines & Policies” is New White Paper from HR/TD and Marketing & BD Councils (January 11, 2010)
Most Employers Lack Workforce-Management Strategies (January 8, 2010)
Combating Counterfeit Currency (January 4, 2010)
2009
Feedback Loops: Reaping the Benefits (December 30, 2009)
Youth Marketing is Focus of New CUNA Marketing & BD Council White Paper (December 28, 2009)
The Growth of Overdraft Commitments (December 21, 2009)
E-Lending Boosts Operating Efficiency (December 17, 2009)
2010: A Compliance Odyssey (December 16, 2009)
Establish Standards for Meaningful Client Interactions (December 7, 2009)
To Merge or Not to Merge? (December 3, 2009)
Credit Union Looking Forward to First Electronic Mortgage Closing (November 30, 2009)
The Evolution of Banking Education (November 24, 2009)
Consumers Now Opt for the Web Over the Branch (November 20, 2009)
Solving a Customer Frustration (November 17, 2009)
Credit Unions Urged to Re-Examine Branch-Related Costs (November 11, 2009)
Recent Final Rule Analyses - Temporary Increase in SMSIA; Restructuring of Federal Reserve's Check Processing Operations; Revised Fee Schedules (November 11, 2009)
Business Lending Collections Focus of New Lending Council White Paper (November 5, 2009)
Be Strategic With Your Branch Hours (November 4, 2009)
Employee Behaviors Are Key to Retaining Relationships (November 3, 2009)
Resiliency, Not Just Recovery (October 28, 2009)
It's Time to Renew Your Council Membership Online (October 28, 2009)
Restoring Member Trust through the Front Line (October 21, 2009)
Fine-Tune the Member Experience (October 20, 2009)
Be a Banker 24/7 (October 14, 2009)
Technology Council Releases White Paper on Server Virtualization (October 14, 2009)
CUNA OpSS Council Member Testifies on Behalf of CUNA in Interchange Fees Hearing (October 9, 2009)
Leadership Down the Line: A Spotlight on Branch Management (October 6, 2009)
Two New White Papers - 'Branch Strategies' & 'Conducting A Training Needs Analysis' (October 6, 2009)
Can Collections Be a Win/Win? (October 5, 2009)
Two Credit Unions Honored as OpSS Council Best Practices Award Winners (October 1, 2009)
Are You Helping Members Achieve Financial Success? (October 1, 2009)
CUNA OpSS Council Announces New Executive Committee Members (September 29, 2009)
New HR/TD Council White Paper Shows How Effective Rewards & Recognition Programs Help Credit Unions (September 24, 2009)
Why Credit Unions Shouldn't Wait to Move to Electronic Liens, Titles (September 23, 2009)
Making Tradeoffs in Branch Efficiency (September 17, 2009)
Is This Madness? How Losing by Just a Little Can Help a Team (or Company) Win (September 16, 2009)
New Council White Paper Seeks to Answer the Question 'What is Enough Capital?' for Credit Unions (September 16, 2009)
Does Your Credit Union Offer Outdated Accounts and Services? (September 8, 2009)
Reaching Deposit-Rich Consumers (September 3, 2009)
Build the Future with Gen Y Credit Union Members (September 1, 2009)
Online Financial Resources Gain Traction Among Credit Unions (August 24, 2009)
Consumers Seek Safety, Stability (August 20, 2009)
“Employee Engagement Can Be The Critical Ingredient for Credit Union Success” Says New Council White Paper (August 19, 2009)
Can Credit Unions Compete within Wal-Mart Stores? (August 17, 2009)
Respect Your Client’s View (August 12, 2009)
Cross-Training Boosts Efficiency (August 6, 2009)
Tips for Incorporating “Green” into CU Brand Found in New White Paper (August 6, 2009)
Minor Accounts (August 4, 2009)
Introducing: REAL CU Voices (August 2, 2009)
Connect the Dots (July 31, 2009)
Two New White Papers: Managing Credit Card Programs & Preparing On-the-Job Trainers (July 29, 2009)
What to Do with Special Requests (July 28, 2009)
Online-Service Satisfaction Is Up (July 27, 2009)
Finding and Nurturing Growth Leaders - The Answer to Organic Growth? (July 17, 2009)
2009 Executive Committee Election (July 13, 2009)
Necessary and Unnecessary Disclosures (July 13, 2009)
Organic Membership Growth & Telecommuting Focus of Two New White Papers (July 13, 2009)
Checklist for Mergers (July 8, 2009)
True Professionalism: The Core of Service Excellence (July 6, 2009)
Tips for Successful ACH Usage Discussed in New Council White Paper (July 1, 2009)
Cutting Costs in Today’s Economy (June 30, 2009)
¡Bienvenidos! Best Practices for Using Welcome Calls in Your Hispanic Customer Service Strategy (June 24, 2009)
The Role of Succession Planning and Leadership Development in Successful CU Mergers Addressed in New White Paper (June 17, 2009)
Boost Contact-Center Efficiency (June 17, 2009)
Why Holding off Could Hurt More than Help (June 16, 2009)
Gain Insight for Responding to Economic Trends and Challenges During Annual OpSS Council Conference (June 12, 2009)
Three Years’ Results in Two Days (June 11, 2009)
Body Language Cues and Miscues (June 5, 2009)
Recent Final Rule Analysis & Regulatory Comment Calls (June 4, 2009)
Storytelling as a Leadership Tool (June 3, 2009)
CUNA Councils Connect: What are Blogs? (May 29, 2009)
Decoupled Debit, Strategies to Build Core Deposits Focus of Two Council White Papers (May 28, 2009)
Prepare Your Team for Client Complaints (May 27, 2009)
Banks Are Focusing On Unbanked (May 22, 2009)
Saving Money with E-Statements (May 21, 2009)
Tips for Turning Innovation From Buzzword to a Core Competency in New Council White Paper (May 20, 2009)
Analyzing Branch Performance Requires Accurate, Specific Metrics (May 11, 2009)
CUNA Councils Connect: What are Discussion Groups? (May 8, 2009)
Eleven Tips for Encouraging Client Dialogue (May 7, 2009)
Six Steps to Build Member Loyalty (May 4, 2009)
Best (and Worst) Cities for Shared Branching (April 27, 2009)
Council Members Save up to $300 on America’s Credit Union Conference (April 27, 2009)
Targeted Member Searching in CUNA Councils Connect (April 23, 2009)
Plan and Design Now to Take Advantage of a Buyer’s Market (April 22, 2009)
Shrinking Fee Income Threatens Free Checking (April 21, 2009)
Make Selling Comfortable for Tellers (April 16, 2009)
Lessons in Leadership Podcast Interview with Chet Kimmell - CUNA OpSS Council (April 14, 2009)
Fear of Failure Is Overrated (April 7, 2009)
Heed Due Diligence Lessons & Red Flag Warnings (April 6, 2009)
Risk Management Priorities: Joe Restoule, President of RIMS (April 1, 2009)
NCUA Final Rule on Share Insurance Signs for Shared Branching (March 31, 2009)
Credit Union Retired Executives (CURE) Online Advisory Service Launched (March 30, 2009)
Time for a Data Diet? Deciding What Customer Information to Keep (and What to Toss) (March 24, 2009)
Auditing Your Sales Process is a Good Start (March 23, 2009)
Wisconsin Credit Union Industry Raises $47,000 for State Hospitals (March 19, 2009)
Wall Street Journal: CUs are Safe Havens (March 17, 2009)
ATM Fraud Linked in RBS WorldPay Card Breach (March 9, 2009)
New Council White Paper Asks if CUs are Relevant (March 9, 2009)
Now More Than Ever, Sales Important (March 3, 2009)
Moon Shots for Management (March 2, 2009)
Learn to Manage Multiple HR Roles and Responsibilities in New CUNA Council White Paper (March 2, 2009)
Instant Access to Information: The Return-on-Investment Case for Information Management Systems (February 26, 2009)
Competition for Deposits Heats Up (February 18, 2009)
2008: A Hard Look at the Year’s Economic Events (February 18, 2009)
Final Rules on Open-End Credit under Regulation Z, the Truth in Lending Act (February 16, 2009)
Capture the Money: Integrate Marketing and Sales (February 11, 2009)
CU Security Issues Covered in New White Papers (February 9, 2009)
CUNA Comment Call: NCUA & Corporate Credit Unions (February 5, 2009)
Look for Opportunity in Adversity (February 5, 2009)
From “No-No” to “Know-How:” Networking Know-How for CUNA Professionals (February 2, 2009)
How to Turn LinkedIn into a Powerful Business Tool (January 26, 2009)
Touch Here and You're All Clear: Honda Federal Credit Union Goes Biometric (January 22, 2009)
The Alternative-Payments Threat (January 21, 2009)
Social Networking and Change Management Covered in New White Papers (January 20, 2009)
Bring Back the Fun (January 13, 2009)
Replying to a Discussion Group in CUNA Councils Connect is as Easy as the List serve – Two Clicks Away! (January 13, 2009)
How Performance Analytics Can Change the Game in Banking (January 8, 2009)
Sales Leadership Strategies (January 7, 2009)
Proposed Revisions to Regulation Z Mortgage Loan Disclosures & Final RESPA Rule (January 5, 2009)
2008
Protect Your Members from Sharks (December 31, 2008)
Savvy Sales Managers Speed Up in a Slow Economy (December 29, 2008)
RegWatch - CUNA OpSS Council (December 18, 2008)
A Guide for Improving Cross-Selling (December 17, 2008)
Bob and Lee Woodruff, Al Roker to Speak at CUNA’S 2009 Governmental Affairs Conference (December 10, 2008)
Consumer/Business Remote-Deposit Program Can Provide a Competitive Edge (December 9, 2008)
Listen More Effectively (December 8, 2008)
Improve the Use of Your Credit Union’s MCIF (November 25, 2008)
And the Winner of the Grand Prize in the CUNA Councils Connect Prize Challenge is... (November 24, 2008)
Forbes, Carlson/Begala, Sinise Highlight GAC (November 21, 2008)
Compliance Q&A: Holiday Hours, FCRA (November 17, 2008)
Enter to Win a Nintendo Wii & Wii Fit in the CUNA Councils Connect Prize Challenge! (November 12, 2008)
Selling at the Teller Line (November 11, 2008)
CUNA Councils Connect Prize Challenge: Last Week's $50 Amazon Gift Card Winner (November 10, 2008)
Brand Killer: “Dear Credit Union—Why Don’t You Love Me Anymore?” (November 4, 2008)
Recent Comment Calls & Final Rule Analyses (October 31, 2008)
CUNA Councils Connect Prize Challenge: Last Week's Winner & Your Chance to Win a $50 Amazon Gift Card! (October 29, 2008)
As Banks Divest Branches, Is Now the Time for Credit Unions to Expand? (October 27, 2008)
Final Rule on Hope for Homeowners Program for Subordinate Lienholders (October 24, 2008)
Acculturation: The Impact on Targeting and Servicing the U.S. Hispanic Market (October 20, 2008)
CUNA Councils Connect Prize Challenge: Last Week's Winner & Your Chance to Win a $50 Starbucks Gift Card! (October 20, 2008)
Recent Final Rule Analyses & a Comment Call (October 15, 2008)
Lessons in Leadership - Listen to the Latest Podcast from the CUNA OpSS Council Interview Series (October 13, 2008)
Do More with Less (October 13, 2008)
The 2nd CUNA Councils Connect Prize Challenge Winner & a Chance to Win a $50 Best Buy Gift Card! (October 13, 2008)
RegWatch - CUNA OpSS Council (October 10, 2008)
New White Papers Explore Marketing to Baby Boomers, Ex-Bankers at CUs (October 9, 2008)
The First CUNA Councils Connect Prize Challenge Winner & a Chance to Win a $50 Target Gift Card! (October 8, 2008)
Coaching Sales Teams through Times of Economic Uncertainty (October 7, 2008)
Nine Tips for Growing Organically (October 6, 2008)
FROM DAN MICA: Today's update--rescue bill/federal deposit insurance (October 3, 2008)
FROM DAN MICA: With President's signature, $250K insurance now law (October 3, 2008)
FROM DAN MICA: Spreading the word about CU deposit insurance (October 2, 2008)
Announcing the CUNA Councils Connect Prize Challenge - Enter to Win a $50 Gas Card & Much More! (September 29, 2008)
Introducing RFID Technology into the Branch Environment: Tailoring the Customer Experience (September 22, 2008)
Three CUs Honored as OpSS Council Best Practices Award Winners (September 22, 2008)
New OpSS Council Exec Committee Named During Conference (September 18, 2008)
Protect Your Members from Sharks: Direct Them to Client-Oriented Advisors (September 15, 2008)
Using Technology to Attract Young Adults – Lessons from Toy Story and Netscape (September 15, 2008)
Reg S Comment Call & Reg Z Final Rule Analysis (September 12, 2008)
Member Rewards Programs, Retention Factors for Key Employees Revealed in New Council White Papers (September 11, 2008)
Don't Underestimate the Negative Impact of Change (September 8, 2008)
Customer Service: Training for Excellence (September 2, 2008)
RegWatch - CUNA OpSS Council (September 2, 2008)
Testing Strategic Financial Goals, Analyzing CU Ratios the Topics of Two New White Papers (August 28, 2008)
The Toolbox Award (August 26, 2008)
Living the Service Pyramid (August 25, 2008)
Comment Call - Prompt Corrective Action: Amended Definition of Post-Merger Net Worth (August 15, 2008)
In the Spotlight - We Want to Hear from You! (August 12, 2008)
It’s a Great Time to Purchase Land (August 11, 2008)
Reg C Comment Call (August 11, 2008)
Learn to Build Successful CU Industry Leaders During OpSS Council Conference Presentation (August 8, 2008)
Consumer Remote Deposit: It Doesn’t Cost, It Pays (August 6, 2008)
Lessons in Leadership - Listen to the New Podcast Interview Series from CUNA OpSS Council (August 4, 2008)
Evaluating CU Branches, Corporate Universities Subjects of New White Papers (July 29, 2008)
Sharpen Yourself: LinkedIn and Social Networking Sites (July 28, 2008)
CUNA Councils Connect: What are Blogs? (July 28, 2008)
Beyond IndyMac: It's a Crisis of Confidence with Banks in Question (July 21, 2008)
Share Facts on Safety and Soundness of Credit Unions with Members and Media (July 17, 2008)
It’s Simple to Enter the Best Practices Awards; and You Might Win a Free Conference Registration (July 15, 2008)
One-Person Marketing Depts, OpSS Best Practice Award Winners Subjects of Two New White Papers (July 15, 2008)
How to Simplify the Process of Work (July 14, 2008)
CUNA Councils Connect: What are Discussion Groups? (July 11, 2008)
Process Improvement: Getting Employees Involved (July 9, 2008)
RegWatch - CUNA OpSS Council (July 9, 2008)
CUNA Councils Connect: Nintendo Wii Winner & Recent Updates (July 8, 2008)
Debate over Use of Remote Teller Systems Rages on at Credit Unions (July 3, 2008)
Three Comment Calls of Interest to CUNA OpSS Council Members (June 25, 2008)
Generating Income with Remote-Deposit Risk: Every Business Needs a Credit Union (June 23, 2008)
Final CUNA Councils Connect Prize Announcement - Enter to Win a Nintendo Wii by July 7th! (June 21, 2008)
CUNA Councils Connect Webcast Archive Now Available (June 19, 2008)
Money Talks—But what if You Can’t Hear? (June 18, 2008)
RegWatch - CUNA OpSS Council (June 12, 2008)
Tips for Making Presentations to Colleagues, Clients, and Investors (June 10, 2008)
Targeted Member Searching in CUNA Councils Connect (June 6, 2008)
Flat Screens Won’t Jump-Start Flatline Sales without Front-Line Training (June 5, 2008)
Announcing the CUNA Councils Connect 2nd Prize Drawing (June 4, 2008)
Competition Update: Banks Deploying Web 2.0 (May 28, 2008)
Ideas for Effective Strategic Planning, Managing One-Person HR Depts Provided in Two New White Papers (May 23, 2008)
Fed Proposes Changes to ACH Posting Times and Changes to its Payments System Risk Policy (May 22, 2008)
Want to Learn More about CUNA Councils Connect? Attend a Free Webcast! (May 21, 2008)
The Six Habits of High Performers (May 19, 2008)
RegWatch - CUNA OpSS Council (May 15, 2008)
NCUA Proposed Rule on Changing the Low-Income Definition (May 15, 2008)
Don’t Get Hung Up on Phone Payments (May 14, 2008)
Call for Executive Committee Nominations (May 13, 2008)
Introducing CUNA Councils Connect - New Member Online Community (May 12, 2008)
Biz Services, Net Promoter Score Focus of Two New White Papers (May 7, 2008)
Opportunities for Branch Expansion (May 6, 2008)
Payday Lending Alternatives, Award-Winning Lending Programs Addressed in Two New White Papers (April 29, 2008)
Burnout Busters: Ten Ways to Cope (April 28, 2008)
U.S. Mortgage Crisis White Paper Published (April 24, 2008)
Data Storage Remedies May Be Coming (April 23, 2008)
Rethinking Branch Design: Strategies for Non-Traditional Approaches to Branch Design and Operations (April 16, 2008)
RegWatch - CUNA OpSS Council (April 15, 2008)
Potential of Reverse Mortgages for CUs Broached in First of Two New White Papers (April 14, 2008)
Polish Your Telephone Skills (April 14, 2008)
CUNA Councils ' Websites Get Facelift (April 10, 2008)
OpSS Council Launches Custom Version of Reg Watch for Operations, Sales and Service Profession (April 9, 2008)
Critical Issues and Trends for 2008 (April 4, 2008)
Unconventional Branch Designs, Building a Sales and Service Culture the Focus of Two New White Papers (March 31, 2008)
Phishing Attacks Could Be Undetectable (March 26, 2008)
“Visual Learning” Improves Communications with Clients (March 18, 2008)
Two New White Papers Address Emerging Marketing Channels, Third Party I.S. Firms (March 17, 2008)
Member Spotlight: Debbie Baumann (March 11, 2008)
Fake Checks and Online Fraud Are Thriving (March 6, 2008)
CUNA Councils:
New Look and Big Presence at GAC (February 29, 2008)
Mobile Banking—Is It Ready for Prime Time? (February 25, 2008)
Why Firing Your Worst Customers Isn't Such a Great Idea (February 18, 2008)
NCUA Seeks Comments On Whether It Should Issue Rules On Charter Changes And Share Insurance Terminations (February 14, 2008)
Generating Non-Interest Income (February 11, 2008)
Establish a Process for Making Referrals (February 5, 2008)
Competition Update: Banks Deploying Image-Scanning ATMs (January 28, 2008)
Member Spotlight: Ellen E. Yacovone (January 22, 2008)
How to Succeed with a Community Charter (January 17, 2008)
Two New White Papers Address Creating Affordable Housing and Utilizing Fringe Technologies (January 16, 2008)
What You Need to Know about Promoting Overdraft Protection (January 11, 2008)
Two New White Papers Discuss Creating Team Environments and Innovative Credit Union Products (January 10, 2008)
Recent Final Rule Analyses (January 9, 2008)
Act Global: Educating Customers on Security Threats Abroad (January 7, 2008)
Learn How to Build and Brand the CU Social Mission During Webinar Featured in First Quarter 2008 (January 2, 2008)
2007
Working Styles Affect How People Interact (December 31, 2007)
Make Deposits in Your Reputation Account (December 21, 2007)
The Potential For A National Brand For CUs Discussed In New White Paper (December 13, 2007)
What You Need to Know about Promoting Overdraft Protection (December 11, 2007)
It's Time to Renew Your Membership Online (December 10, 2007)
Two New White Papers Discuss Microlending And Measuring Success (December 7, 2007)
Mining Data for Nuggets of Knowledge (December 3, 2007)
Pentagon Federal Credit Union Offers “Financial Responsibility 101” (November 27, 2007)
Recent Final Rulings (November 26, 2007)
Disaster Preparedness Planning Advice Offered in New Council White Paper (November 20, 2007)
Prepaid Cards: The Next Profit Center (November 20, 2007)
Creating an Experience Culture (November 14, 2007)
Get Behind Candidates Who Support the Credit Union Mission (November 6, 2007)
Comment Call: Joint Proposal Implementing Unlawful Internet Gambling Enforcement Act (November 2, 2007)
Challenges and Advice for Managing A Multi-Generational Workforce Provided in New Council White Paper (November 1, 2007)
Due Diligence: Keep Members and Regulators Happy (October 30, 2007)
Council Executives Meet in Washington (October 26, 2007)
Creating an Experience Culture and Entering Student Lending Market Covered in Two New Council White Papers (October 24, 2007)
Competition Update: Banks Want Your Friends and Family (October 22, 2007)
Comment Call: Proposed Guidance on Garnishment of Exempt Federal Benefit Funds (October 19, 2007)
Final Rule Analysis: Reserve and Reporting Requirements for Depository Institutions (October 19, 2007)
Seven Service Behaviors that Boost the Bottom Line (October 15, 2007)
Strategies to Build Ideal Capital and to Train for Potential Disasters are Focus of Two New Council White Papers (October 12, 2007)
Set the Tone in E-Mail: How You Say It Is As Important As What You Say (October 9, 2007)
Filene Seeks 30 Young Credit Union Whippersnappers (October 8, 2007)
OpSS Council Membership Exceeds 575 Members (October 5, 2007)
Targeting Youth Market with Mobile Payments (October 3, 2007)
OpSS Council Retains Officers, Three Incumbents on Exec Committee (October 1, 2007)
Two CUs Honored as OpSS Council Best Practices Award Winners (September 27, 2007)
Contactless Cards Making Inroads (September 27, 2007)
Gen Y Membership and Staff Retention Tips Covered in New All-Council White Paper (September 21, 2007)
Location More than Real Estate Exercises, says CUNA Council Speaker (September 20, 2007)
Colin Powell, Chris Matthews and 'America' kick off 2008 GAC (September 20, 2007)
Test Your Readiness with a Disaster Role-Playing Exercise (September 18, 2007)
Create a Member Experience (September 12, 2007)
New Training Approaches, Optimizing Frontline Staffing Covered in Two New HR/TD Council White Papers (September 11, 2007)
Help Cut Down on Your Listserv Clutter (September 7, 2007)
Member Spotlight: Carol Visconti (September 5, 2007)
Member Service: Nice Isn’t Enough (September 4, 2007)
Early Bird Deadline Ends September 1st for OpSS Conference (August 31, 2007)
Think Big—It Pays Better! (August 29, 2007)
Recent Comment Call & Final Rules (August 27, 2007)
Developing Lasting Leaders (August 27, 2007)
Retirement Readiness Program Helps Raise Over $200 Million in New Deposits (August 22, 2007)
NCUA Issues Final Rule on Records Preservation & Catastrophic Act Preparedness (August 21, 2007)
Daniel Pink Teaches How to Tap into New Leadership Qualities During Exec Webinar Series (August 20, 2007)
Pearl Harbor or Pearl Jam? Serving and Managing the Different Generations (August 17, 2007)
Filene Gives Council Members Access to Valuable Research (August 15, 2007)
I Want My Branch TV (August 14, 2007)
Instant Access to Compliance, Regulatory and Legislative Issues Now a Mouse Click Away (August 8, 2007)
Capturing the Inter-Generational Wealth Transfer: Trends and Case Studies (August 7, 2007)
FTC Requests Your Comments on the Use of Social Security Numbers (August 6, 2007)
Your Council Member Benefits Have Just Grown with New Blog Feature (August 2, 2007)
Study Reveals Data Security Threats (July 31, 2007)
CRM Implementation: Seven Elements That Drive Success (July 26, 2007)
Regulation E Disclosure Exemption For Small Dollar Amounts (July 23, 2007)
Help Your Marketing Team Survive the Spam War (July 3, 2007)
NACHA’s Proposal on Transaction Origin Identification - Comment Call (July 3, 2007)
FED Restructures Check Processing in 12th District - Final Rule (July 3, 2007)
Managing Success in a Changing World: Best Practices of Highly Successful Credit Unions (July 2, 2007)
Business Services and Technology (June 27, 2007)
Partnerships Power Business Lending (June 25, 2007)
Every Immigrant Is a Hero (June 21, 2007)
Fed Requests Comments on Open-End Credit Rules under Regulation Z, the Truth in Lending Act (June 21, 2007)
Keeping Ahead of Fraud (June 19, 2007)
Call for Executive Committee Nominations (June 18, 2007)
Learn How to Develop Extraordinary CUs During OpSS Council Conference Keynote Presentation (June 15, 2007)
Experiential Marketing (June 14, 2007)
In the Spotlight: We want to hear from you! (June 13, 2007)
CUSOs Create Success through Collaboration and Innovation (June 11, 2007)
NCUA Proposed Changes Regarding FCU Bylaws (June 11, 2007)
Risk Is Measurable (June 5, 2007)
The Biggest Fraud Risk Credit Union Executives Aren't Considering (June 5, 2007)
Debit Closing the Gap on Cash and Credit (May 28, 2007)
Overdraft Protection Plans Continue to Grow (May 14, 2007)
Learn to Think on Your Feet (May 7, 2007)
NCUA's Proposal on Members' Rights to Inspect a FCU Books, Records and Minutes (May 2, 2007)
Can Technology Modify Your Behavior? (April 30, 2007)
Where Is the U.S. Payments System Headed? (April 30, 2007)
Hispanics and the Internet (April 30, 2007)
OpSS Council seeks 'best practice' nominees for CU performance optimization (April 27, 2007)
Boost Mortgages by Building Member Relationships (April 26, 2007)
Faulty Marketing Threatens Safe Deposit Integrity (April 20, 2007)
The Lessons of Disaster Recovery: White Paper Summary (April 12, 2007)
NCUA proposed rules on records preservation program and annual privacy notices (April 9, 2007)
Leading in Tough Times (April 3, 2007)
Relationship Selling: Make the Intelligent Call (March 26, 2007)
What Are Your Customers Really Worth? (March 25, 2007)
Reelin' Them In or Drivin' Them Away? (March 24, 2007)
Comments requested on NACHA’s NETWORK ENFORCEMENT PROPOSAL (March 20, 2007)
CUNA Council members receive discount to ACUC (March 11, 2007)
CUNA Councils host breakfast at GAC (March 9, 2007)
Improve Service with Self-Service (March 7, 2007)
Do Americans Save Enough? It Depends on What Calculator They Use (February 27, 2007)
Use Payday Lending to Help Those of Modest Means (February 22, 2007)
More Family Time and International Travel Await Soon-to-Be Retired Vicki Smith (February 12, 2007)
Small Business Services from an Operations Perspective (February 6, 2007)
Prepaid Cards Gaining Visibility (February 5, 2007)
Member Spotlight: Janet M. Walters (February 2, 2007)
In the Spotlight. We want to hear from you! (January 30, 2007)
It’s Not Being Pushy—Instead It’s How to Help Members (January 25, 2007)
Four Steps to Branch Success (January 16, 2007)
Getting the Most Out of Outsourcing Official Checks (January 15, 2007)
Fed/SEC Broker-Dealer Rules Comment Call (January 10, 2007)
Suspicious Activity Report (SAR) Form Revisions (January 9, 2007)
Regulation E Disclosure Exemption for Small Dollar Amounts (January 4, 2007)
Member Spotlight: Pamela Petteys (January 2, 2007)
Changing Relationships between Servicers and Subservicers (January 2, 2007)
How to Run a Productive and Engaging Sales and Service Meeting (January 1, 2007)
2006
Underserved Members: Breaking Down Barriers to Service (December 22, 2006)
“Onboarding” Can Strengthen New Relationships (December 14, 2006)
Member Spotlight: Jim E. Johnson (December 8, 2006)
Business Continuity: Trends and Planning (December 7, 2006)
Teaming up for Long-Term Success: Credit Union Mergers from Six Departmental Perspectives (November 30, 2006)
Do You Need a Chief Member Officer? (November 27, 2006)
Customer Feedback Techniques (November 16, 2006)
Conduct Sales and Service Meetings Employees Want to Attend (November 16, 2006)
Want More Recognition? Start a Television Show (November 15, 2006)
General Lending Maturity Limit and Providing Certain Services to Nonmembers Under the Regulatory Relief Act (November 6, 2006)
Member Spotlight: Vicki Smith (November 6, 2006)
More than 150 White Papers are now available to all Council Members. (November 6, 2006)
How Technology Meets the Convenience Challenge (November 2, 2006)
New seminar kits offer sales and service training for CU staff (October 31, 2006)
Unearth Treasures from Member Data (October 29, 2006)
Comment Calls (October 26, 2006)
The ‘Perfect’ Branch Opening: Seven Steps (October 24, 2006)
Archived Webinars lets you learn any time of the day or night (October 22, 2006)
The Evolution of the Corporate Portals (October 18, 2006)
Comment calls and final rules (October 17, 2006)
Coin counters can improve member experience, states free white paper (October 16, 2006)
Member Spotlight: Rita McCaslin (October 12, 2006)
Create a Culture of Innovation (October 4, 2006)
CUNA OpSS COUNCIL ANNOUNCES EXECUTIVE COMMITTEE, OFFICERS (October 2, 2006)
Brancucci, Moghaddam to Lead Council Forum (September 30, 2006)
Plugging the Leaks (September 28, 2006)
The Hispanic Market (September 20, 2006)
Ten Ways to Make Members Love You (September 13, 2006)
Five Steps to Strategic Leadership (September 12, 2006)
Small Businesses Want Electronic Financial Services (September 11, 2006)
The Youth Market: Educate, Respect, and Connect (September 5, 2006)
Plastic Card Risks and Recommendations (August 31, 2006)
Why Members Join: 15 Reasons (August 24, 2006)
Member Spotlight: Anthony Johnson (August 23, 2006)
Do You Measure Up? (August 17, 2006)
2006 OpSS Council Executive Committee Election (August 14, 2006)
Competition Update: Banks Turn to Branch Remodeling (August 4, 2006)
Letter from the Chair (August 4, 2006)
NCUA Filing Requirements for Suspicious Activity Reports (August 3, 2006)
Seven Secrets of “Wow!” Customer Service (July 31, 2006)
Keeping Ahead of Fraud (July 21, 2006)
Social Audits Measure Community Involvement (July 20, 2006)
Comment Call - Changes to the Share Insurance (July 17, 2006)
Member Spotlight: Laurie Kusch (July 17, 2006)
NCUA PROPOSAL ON CONVERSIONS (July 16, 2006)
Letter from the Chair (July 12, 2006)
Competition Update: Remote Capture Enlarges Service Area (July 7, 2006)
NCUA Filing Requirements for Suspicious Activity Reports (July 5, 2006)
Make Security a Priority at ATM Locations (July 5, 2006)
Yes, There Are Some Successful CRM Implementations (June 30, 2006)
Want to influence credit union regulations? The Regulatory Affairs committee seeks a few new members. (June 29, 2006)
FFIEC Booklet: Lessons Learned From Hurricane Katrina (June 29, 2006)
Percolate Lobby Ideas with a Visit to Starbucks (June 23, 2006)
Letter from the Chair. (June 21, 2006)
And The Winners Are… (June 20, 2006)
Youth Marketing in the Age of iPods, MySpace, and Google (June 19, 2006)
FINAL RULE ANALYSIS: FEDERAL RESERVE’S CHANGES TO ITS CHECK PROCESSING OPERATION (June 19, 2006)
FEDERAL RESERVE CHANGES TO CASH INFRASTRUCTURE (June 19, 2006)
Sharpen Your Facilitation Skills (June 12, 2006)
Additional White Papers in the Council Library (June 7, 2006)
BITS Critical Power White Paper released (June 6, 2006)
Seven Ways to Keep Members Front and Center (June 6, 2006)
SUCCESSFUL STRATEGIC PLANNING, NEGOTIATING ADVICE OFFERED IN TWO NEW WHITE PAPERS (June 2, 2006)
Physical Security: Prevent or Limit Disasters’ Impact (June 1, 2006)
Collection Q&A: Follow-Up Is Job No. 1 (June 1, 2006)
You still have a chance to refer a member and win a prize (May 22, 2006)
Letter from the Chair (May 22, 2006)
Councils Seek To Award $100K in Scholarships (May 22, 2006)
Member Spotlight: Jennifer Lehn (May 15, 2006)
Refer a new member ….. and win a prize (ends June 1st) (May 14, 2006)
Welcome to our newest members (May 10, 2006)
The Relationship Value of Student Loans (May 8, 2006)
Final Rule Analysis: Federal Credit Union (FCU) Bylaws (May 3, 2006)
Providing a Lifetime Auto Loan (May 2, 2006)
Gallman to Serve as League Rep for OpSS Council Executive Committee (April 28, 2006)
Equipment Maintenance Insurance Makes Sense for GTE FCU (April 24, 2006)
How to Help Your Sales Manager Be the Best (April 23, 2006)
2006 OpSS Council Best Practices Awards (April 19, 2006)
What Every Operations Professional Should Know in Preparation for Strategic Planning (April 17, 2006)
Dealer Markups on Indirect Loans Draw Fire (April 16, 2006)
OpSS Council members offered discount at Payment Systems Conference, April 19 - 21 (April 12, 2006)
Don’t Be Schizophrenic about Identity Management (April 10, 2006)
Dealer Markups on Indirect Loans Draw Fire (April 10, 2006)
Refer a Member Get Rewarded (April 5, 2006)
Don’t Let ‘Planned Obsolescence’ Trap You (April 3, 2006)
CU Performance Linked to Senior Management Team Dynamics (March 27, 2006)
The Five Key Elements to Creating a Successful Sales and Service Culture (March 27, 2006)
Suspicious Activity Report (SAR) Form Revisions (March 23, 2006)
Member Spotlight: Sue Douglas (March 21, 2006)
How to Manage a High Quantity of Listserv Messages (March 19, 2006)
Competition Update: Bank of Internet Going after Seniors (March 9, 2006)
Shared Branching: A Vital Service of the Credit Union Movement (March 8, 2006)
Councils Announces New Cross-Discipline Resources (March 8, 2006)
Gray Heads Present a Black-or-White Choice (March 3, 2006)
CUs and Banks Reaching Out to LMI Markets (February 28, 2006)
Automation Accelerates Lending Process and Volume (February 21, 2006)
Launching a New Branch (February 13, 2006)
Be Ready for Risks that Accompany Fee-Based Services (February 9, 2006)
REGULATION E - ELECTRONIC CHECK CONVERSION SERVICES (February 3, 2006)
NCUA Chartering and FOM Manual Amendments Underserved Area Expansions and Service Facilities (February 3, 2006)
Deposit Services Sweeten the Pot for Business Lending (January 30, 2006)
Energizing Win-Win Negotiations (January 23, 2006)
Successful CRM Implementations: A Journey of Culture, People, and Technology (January 17, 2006)
It’s Late: Do You Know Where Your Value Proposition Is? (January 9, 2006)
Flexible HELOCs Meet Members' Needs Their Way (January 9, 2006)
Financial Counseling Puts Members Back on Track (January 3, 2006)
Six CUs Chosen to Create Payday-Loan Alternatives (January 1, 2006)
2005
Consumer Use Often Depends on Age (December 28, 2005)
Fight Hard to Hold Plastic-Card Fraud in Check (December 19, 2005)
Something to Think About: Forget Status Quo (December 15, 2005)
New Comment Calls (December 14, 2005)
Questioning Minds Can Stop Check Fraud (December 12, 2005)
Something to Think About: Forget Status Quo (December 12, 2005)
Helping Members Adopt Online Technology (December 10, 2005)
Payroll Deductions Build IRAs—and Member Relationships (December 5, 2005)
Customer Relationship Management Coming Back (November 28, 2005)
Consumers Say Sharing of Personal Data OK If... (November 27, 2005)
Ten Tips for Successful CRM (November 21, 2005)
Watch Out for These Branch-Building Blunders (November 21, 2005)
Bundling Creates a Competitive Edge (November 10, 2005)
Rethinking The ATM Outsourcing Model (November 7, 2005)
A Primer for the Technically Talented: Growing Your Emotional Intelligence for Better Business Results (October 28, 2005)
Regulators Release Guidance on Authentication in an Internet Banking Environment (October 26, 2005)
Sharpen Your Sales with “Re-Management” Skills (October 20, 2005)
Eight Tips for Team Meetings (October 20, 2005)
Message from the Chair (October 17, 2005)
Help Yourself: Customer Self-Service Is Finally Catching On with Consumers (October 4, 2005)
ARC Makes Dent in Check Volumes (September 30, 2005)
Connecting with Small Businesses Requires High Touch and High Tech (September 30, 2005)
TIP Charter Can Be Catalyst for Growth (September 29, 2005)
Comment Call: Call Reports (September 25, 2005)
Be Ready for Risks that Accompany Fee-Based Services (September 19, 2005)
CUNA Councils to assist their affected members (September 16, 2005)
Will Your Members Want Health Savings Accounts? (September 15, 2005)
Three Strategies To Help You Reach Latino Market (September 12, 2005)
Here’s the Story on Trust Services (September 9, 2005)
Contribute to the OpSS Council website (September 7, 2005)
ATM Disclosure Notice (September 6, 2005)
FDIC Stored Value Cards (September 5, 2005)
RSS Feed added to Council Listserv (August 31, 2005)
Marketing and Operational Rewards of E-Statements (August 25, 2005)
Coaching Excellence (August 24, 2005)
Pinpointing Preferences with MCIF (August 15, 2005)
Relationship Guide Leads to Smoother Lending (August 12, 2005)
The Power of Stories (August 10, 2005)
Message from the Chair (August 9, 2005)
Trends in Branch Service Delivery (July 28, 2005)
Stake Your Claim in
Las Vegas and Save $100! (July 26, 2005)
Taking on Teenagers (July 22, 2005)
CUNA’s September Future Forum (July 18, 2005)
CRM Success Depends More on Strategy than Software (July 15, 2005)
Revisions to the Federal Credit Union Bylaws (July 14, 2005)
The Qualities of a “Real” Coach (July 8, 2005)
Ten Smart Ways to Deal with an Account Compromise… (July 7, 2005)
New Call Center Features Build Member Connections (July 1, 2005)
Creating a Service Culture (July 1, 2005)
Welcome to some of our newest members (June 30, 2005)
Members Respond to Flexibility of Debt Cancellation (June 23, 2005)
Offering Online Services Has Become a Necessity (June 16, 2005)
Members Need a Push to Prepare for Retirement (June 10, 2005)
Employees Key to Protecting Member Data (June 3, 2005)
Fed’s Amendments to Reg DD for Overdraft Privilege Plans (June 1, 2005)
Phishers again try luck at CUNA sites (May 31, 2005)
Proposed CAN-SPAM Act Rules (May 31, 2005)
401(k) Rollovers Present a Golden Opportunity (May 27, 2005)
A Due Diligence Checklist Template (May 19, 2005)
7 Ways to be a Winner in Las Vegas (May 16, 2005)
Performance Management Boosts Sales and Service (May 13, 2005)
CUNA Councils locate and award their 3,000th member (May 12, 2005)
Have you submitted your OpSS Best Practice Award Entry? (May 11, 2005)
Personal Commercial Solicitation on DoD Installations (May 11, 2005)
FINAL ANALYSIS: NCUA’s Final Rule & Guidance on Response Programs for Unauthorized Access to Member Information (May 11, 2005)
FTC Extends the Use of E-mail for Obtaining Consents Under the Children’s Online Privacy Protection Act (May 11, 2005)
Paperless Statement Drives Starting to Make Headway (May 5, 2005)
The Top 10 Management Mistakes That Lead to Lawsuits (May 5, 2005)
Regulatory Call for Comment:
Designated Roth Contributions to 401(k) Plans (May 2, 2005)
Put a Stop to Check Fraud Before It Starts (April 25, 2005)
Want to Make Administration Easier? Try Purchase Cards (April 21, 2005)
Four Steps to Successful Vendor Management (April 21, 2005)
Business Ethics: Program Evaluation and Organizational Learning (April 20, 2005)
Avoiding Costly Member Service Mistakes (April 15, 2005)
Strategic Planning: Simple and Straightforward Gets Results (April 14, 2005)
Managing Moments of Truth (April 8, 2005)
Stanford Federal Credit Union Is Ready for Phishing Season (April 7, 2005)
Comment Call: Remotely Created Checks (April 3, 2005)
Message From the Chair (March 31, 2005)
FACT Act Rulemaking: What’s Ahead (March 28, 2005)
Listserv Update: January-March, 2005 (March 22, 2005)
Final Rule Analysis: Withdrawal from Noncash Collection Service (March 18, 2005)
Banking Delivery Services: Better than Branches? (March 16, 2005)
Agency Guidance on Overdraft Protection Programs (March 15, 2005)
A CLASS Act: CUNA’s CLASS Training Program Maximizes Sales and Service (March 9, 2005)
CUNA COUNCILS TO GIVE $3,000 SCHOLARSHIP to 3,000th MEMBER (March 8, 2005)
The Truth about Remote Teller Systems (March 4, 2005)
Predicting and Managing a Credit Union’s Expense Ratio (March 3, 2005)
Four Key Success Factors Drive Membership Growth (February 25, 2005)
Agency Review to Reduce the Burden of Consumer Protection Rules (February 23, 2005)
Q&A: When Is E-Mail SPAM? (February 16, 2005)
Petco and Privacy: What Does a Recent FTC Order Mean for CUs? (February 15, 2005)
Branding: A Mix of Marketing and Operations (February 14, 2005)
Growing and Giving Members Greater Value through Expanded Service (February 13, 2005)
Three Weeks Away: GAC 2005 (February 7, 2005)
Remittance Services Can Help Your CU Tap Hispanic Market (February 4, 2005)
Final Rule on Mergers and Changes of Insured Status (February 1, 2005)
Selling to the E-Member (January 30, 2005)
Try Out These New Year’s Compliance Resolutions (January 24, 2005)
Good Lobby Management Is Crucial to Member Satisfaction (January 14, 2005)
E-Marketing 2005: Take the Leap (January 6, 2005)
2004
Credit Unions Launch New Branch Strategies that Boost Membership (December 29, 2004)
Check 21: Pay Attention—Or Pay (December 22, 2004)
Understanding the Hispanic Market (December 10, 2004)
Improving Service Quality Using Consumer Segments (November 29, 2004)
Win-Win Negotiating—Cajun Style (November 22, 2004)
The Tipping Point : Generation Y Is Going to Change Everything (November 9, 2004)
Fed Finalizes Check Processing Amendments (November 2, 2004)
FCC Rule Prohibits Sending Commercial Messages to Wireless Phones and Pagers (October 26, 2004)
Automated Cross-Selling Anticipates Members' Needs (October 19, 2004)
Real Solutions for Low-Wealth Households (October 18, 2004)
Developing Incentives Based on Balanced Scorecards (October 10, 2004)
CUs Lead the Way in P-2-P Payments (April 25, 2004)
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