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    <title>CUNA Operations Sales &amp; Service Council: Last 5 News Articles</title>
    <webMaster>kknope@cuna.coop (Kevin Knope)</webMaster>
    <link>http://www.cunaopsscouncil.org//news/last5.rss</link>
    <description>Recents news from CUNA Operations Sales &amp; Service Council</description>
    <copyright>Copyright 2007 Credit Union National Association</copyright>
    <language>en-us</language>
    <lastBuildDate>Wed, 1 Jul 2009 20:09:51 GMT</lastBuildDate>
    <item>
<title><![CDATA[Tips for Successful ACH Usage Discussed in New Council White Paper]]></title>
<link>http://www.cunaopsscouncil.org/news/2959.html</link>
<description><![CDATA[Credit union professionals can discover tips to get the most out of automated clearing house (ACH) usage in the first of two recently released white papers from the CUN]]></description>
<pubDate>Wed, 1 Jul 2009 05:00:00 GMT</pubDate>
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<item>
<title><![CDATA[Cutting Costs in Today’s Economy]]></title>
<link>http://www.cunaopsscouncil.org/news/2952.html</link>
<description><![CDATA[XN Financial Services is a Florida-based firm that creates specialized insurance products underwritten by Lloyd's of London. One of the tasks that CFO Bob Zobel enjoys the most is "turning over little rocks."]]></description>
<pubDate>Tue, 30 Jun 2009 05:00:00 GMT</pubDate>
 <guid isPermaLink="true">http://www.cunaopsscouncil.org/news/2952.html</guid>
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<item>
<title><![CDATA[ˇBienvenidos! Best Practices for Using Welcome Calls in Your Hispanic Customer Service Strategy]]></title>
<link>http://www.cunaopsscouncil.org/news/2944.html</link>
<description><![CDATA[Many companies have adopted strategies to welcome their newly acquired customers. These contacts most often take place in the form of letters or packets mailed to the customer via the postal service, an e-mail, a pre-recorded outbound broadcast message]]></description>
<pubDate>Wed, 24 Jun 2009 05:00:00 GMT</pubDate>
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<title><![CDATA[The Role of Succession Planning and Leadership Development in Successful CU Mergers Addressed in New White Paper]]></title>
<link>http://www.cunaopsscouncil.org/news/2931.html</link>
<description><![CDATA[
The role of succession planning and leadership development in successful credit union mergers is discussed in the first of two CUNA Councils white papers.]]></description>
<pubDate>Wed, 17 Jun 2009 05:00:00 GMT</pubDate>
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<item>
<title><![CDATA[Boost Contact-Center Efficiency]]></title>
<link>http://www.cunaopsscouncil.org/news/2937.html</link>
<description><![CDATA[Companies have traditionally thought of customer-service hubs as cost centers--a part of the organization that tried its best to soothe angr]]></description>
<pubDate>Wed, 17 Jun 2009 05:00:00 GMT</pubDate>
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