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Annual Membership Summary

2011 Operations, Sales & Service Council Member Benefits & Achievements

 

Membership

Record-breaking membership year with more than 700 members! The OpSS Council has consistently grown every year since it began.

 

Council Exclusive!OpSS Council Best Practices

5 recipients recognized

 

White Papers

Published 3 white papers in 2011:

  • eServices: Building Effective Systems that Help Attract and Retain Members
  • A Brave New World of Plastic and Payments
  • Building Member Lifetime Value

 

Roundtables

  • Moving from a Sales to a Service Culture
  • Is Chase Chasing Away Customers?
  • Mergers
  • Crisis Communications

Council Exclusive!2011 Council Conference

  • Face-to-face networking opportunities with peers and vendors
  • Co-located with the Tech Council Conference for even more sponsors, other attendees, and overall value!

 
2011 CUNA Councils Member Benefits & Achievements

Membership

Record-breaking membership year, with 5,244 members!

We gave away 5 great prizes to celebrate reaching 5,000 members—including a $5000 CUNA education/training scholarship!

 

Scholarships

Granted 72 scholarships to Council members totaling $154,437 (as of 10/17/11)

 

Council Exclusive!Advocacy & Regulatory Updates

Council members are on the "short list" of credit union staff who receive this exclusive update from CUNA President/CEO Bill Cheney.

 

Discounts on CUNA Programs/Products

  • $250 off the Council conference
  • $100 off most CUNA schools and conferences
  • $50 off most CUNA webinars

Free digital subscription to Credit Union Magazine (value of $45)

 

White Papers

Published 17 white papers in 2011 (as of 11/7/11), bringing the historic total to nearly 300. Several more will be published soon!

"Creating a New Credit Union Sustainability Business Model" by Anne Legg was published as a cross-Council paper.

 

Webinars and Roundtables

Councils endorsed many CUNA Center for Professional Development webinars

12 Virtual Roundtables were held on a variety of timely topics.

 

Council Exclusive!File Library

Policies and documents you won't find anywhere else! New documents are being added by fellow Council members all the time.

 

List Serve

An active community to solicit feedback, solutions, and advice from peers