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This poll is closed, see results below

Measuring Quality
What type of program do you use to measure service and sales quality?
Outside mystery shoppers (20%)

5 / 24
Mystery shops by members (4%)

1 / 24
Mail Survey (25%)

6 / 24
Lobby Survey (41%)

10 / 24
Telephone Survey (4%)

1 / 24
2 or more of the methods above (4%)

1 / 24

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