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CUNA Councils White Papers
As one of the many benefits of your CUNA Council membership, you have complimentary access to over 200 white papers (research papers/e-books) from all six Councils below - they are $50 to non-members, which is a savings of over $10,000!
Get thought-provoking insights on the latest trends, techniques, and perspectives on the challenges you face today, or will face tomorrow.

Operations, Sales & Service White Papers |
| Title |
Author |
Date |
Building Member Lifetime Value
(Non-Members, click here to purchase) |
Jeff Rendel |
December 2011 |
eServices:
Building Effective Systems that Help
Attract and Retain Members
(Non-Members, click here to purchase) |
Judy Dahl |
September 2011 |
A Brave New World of Plastic and Payments
(Non-Members, click here to purchase)
|
Jim Jerving |
June 2011 |
CRM Strategies
(Non-Members, click here to purchase) |
Jim Jerving |
December 2010 |
Credit Card Pricing: Effective Strategies for a Post-CARD Act Market 
(Non-Members, click here to purchase) |
Judy Dahl |
August 2010 |
Too Good to Be True: Detection and Prevention Of Common Scams 
(Non-Members, click here to purchase) |
Mary Mink |
August 2010 |
Implementing Business Services 
(Non-Members, click here to purchase) |
Jim Jerving |
July 2010 |
Branch Strategies 
(Non-Members, click here to purchase) |
Jim Jerving |
September 2009 |
ACH Payments: A Key Tool in Your Electronic Payments Toolbox 
(Non-Members, click here to purchase) |
Judy Dahl |
May 2009 |
The Decoupled Debit Dilemma 
(Non-Members, click here to purchase) |
Elizabeth D. Thompson |
January 2009 |
Scoring at the Core: Strategies to Build Core Deposits—And Member Relationships 
(Non-Members, click here to purchase) |
Karen Bankston |
January 2009 |
Credit Union Rewards Programs that Enhance Member Relationships 
(Non-Members, click here to purchase) |
Neil Bartlett |
August 2008 |
Maximizing Debit Profitability and Usage 
(Non-Members, click here to purchase) |
Darla Dernovsek |
June 2008 |
Strengthening Member Connections: 2007 Best Practices Awards from the CUNA OpSS Council 
(Non-Members, click here to purchase) |
Karen Bankston |
May 2008 |
Taking Care of Business Members: The Case for Business Services as a Relationship-Building Strategy 
(Non-Members, click here to purchase) |
Karen Bankston |
April 2008 |
Net Promoter® Score in Action 
(Non-Members, click here to purchase) |
Elizabeth D. Thompson |
April 2008 |
Rethinking Branch Design: Strategies for Non-Traditional Approaches to Branch Design and Operations 
(Non-Members, click here to purchase) |
Darla Dernovsek |
February 2008 |
Innovative Products that Generate Revenue 
(Non-Members, click here to purchase) |
Jim Jerving |
November 2007 |
Creating an Experience Culture 
(Non-Members, click here to purchase) |
Elizabeth D. Thompson |
August 2007 |
Small Business Services from an Operations Perspective 
(Non-Members, click here to purchase) |
Neil Bartlett |
February 2007 |
Converting Indirect Members 
(Non-Members, click here to purchase) |
Jim Jerving |
January 2007 |
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