CUNA Councils White Papers

As one of the many benefits of your CUNA Council membership, you have complimentary access to over 200 white papers (research papers/e-books) from all six Councils below - they are $50 to non-members, which is a savings of over $10,000! Get thought-provoking insights on the latest trends, techniques, and perspectives on the challenges you face today, or will face tomorrow.

• Cross Council
• CFO
• HR/TD
• Lending
• Marketing & BizDev
• OpSS
• Tech

Not a member? Join now or call 800.356.9655, ext. 4047 to purchase the white papers listed below.

Operations, Sales & Service White Papers
Title	Author	Date
Is Technology Causing Branches to Close but Service to Thrive?	Jim Jerving	April 2013
Mergers from an OpSS Perspective	Darla Dernovsek	December 2012
The Smart Card Timeline: Moving From Mag-Stripe to EMV Technology	Beth Stetenfeld	November 2012
Juggling Priorities in Branch Operations Management	Darla Dernovsek	July 2012
Alternative Revenue Sources: An Engine for Sales & Service Growth	Jim Jerving	July 2012
Building Member Lifetime Value	Jeff Rendel	December 2011
eServices: Building Effective Systems that Help Attract and Retain Members	Judy Dahl	September 2011
A Brave New World of Plastic and Payments	Jim Jerving	June 2011
CRM Strategies	Jim Jerving	December 2010
Credit Card Pricing: Effective Strategies for a Post-CARD Act Market	Judy Dahl	August 2010
Too Good to Be True: Detection and Prevention Of Common Scams	Mary Mink	August 2010
Implementing Business Services	Jim Jerving	July 2010

...Looking for More White Papers?

> Pre-2010 Council White Papers are Available in the Archive Here